NewYork-Presbyterian / Columbia University Irving Medical Center
Hospital · New York
622 W 168th St, New York, NY 10032
About
Located at 622 W 168th St in the Washington Heights neighborhood of New York, NewYork-Presbyterian / Columbia University Irving Medical Center serves as a major medical hub for the local community. The facility manages a wide spectrum of patient experiences, ranging from complex, long-term oncology care and successful life-saving interventions to routine procedures like knee replacements. Patients and their families often highlight the dedication of specific nursing staff and individual physicians who provide compassionate, skilled care during challenging health journeys. However, the medical center’s emergency department remains a significant point of contention for many visitors. Reports from patients frequently cite concerns regarding long wait times, inconsistent communication between medical teams, and difficulties in reaching staff for updates on loved ones. While some families have praised the warmth and professionalism of individual nurses and support staff, others have expressed frustration with administrative hurdles and the overall organization of the emergency services. As a large-scale institution, the hospital continues to draw a wide range of feedback, reflecting both the high-level expertise of its surgical and specialized departments and the operational challenges inherent in managing a busy urban emergency room.
Reviews NewYork-Presbyterian / Columbia University Irving Medical Center
Reviews for this hospital are highly polarized, with patients praising specific medical outcomes and individual staff members while frequently reporting severe dissatisfaction with the emergency department. Common grievances include excessive wait times, poor communication between staff and families, and unprofessional or dismissive behavior from personnel.
Strengths
- Compassionate nursing care
- Expert surgical outcomes
Weaknesses
- Excessive emergency room wait times
- Poor communication with families
- Unprofessional and dismissive staff
- Lack of coordination between shifts
Best for
Patients seeking specialized surgical procedures or long-term oncology care where individual staff members can provide dedicated support.
Opening hours
- Friday
- Open 24 hours
- Monday
- Open 24 hours
- Sunday
- Open 24 hours
- Tuesday
- Open 24 hours
- Saturday
- Open 24 hours
- Thursday
- Open 24 hours
- Wednesday
- Open 24 hours