Downtown Pharmacy
Pharmacy · New York
165 William St, New York, NY 10038
About
Located at 165 William St in the heart of New York’s Financial District, Downtown Pharmacy serves as a neighborhood staple for those looking to bypass the impersonal nature of large chain drugstores. With a solid 4.4 rating from over 100 reviews, the pharmacy is frequently praised for its efficient, professional approach to medication management. Patients often highlight the staff’s willingness to answer questions, handle complex insurance authorizations, and source medications that are otherwise back-ordered at larger retailers. Beyond prescription services, the shop functions as a convenient local resource, offering additional amenities such as notary services and a photostat machine, alongside a discount card program for regular shoppers. While many patrons describe the team as caring and attentive, the customer experience at this location can be inconsistent. Long-time regulars often commend the pharmacists for treating them like family and providing seamless, personalized care that includes home delivery options and vaccine services. However, some visitors have reported frustrations regarding the demeanor of certain front-end staff members, noting that interactions at the register do not always match the high level of professionalism found at the pharmacy counter. Despite these mixed reports on service, the establishment remains a go-to for many neighborhood workers and residents who value the speed and accessibility of an independent, community-focused pharmacy.
Reviews Downtown Pharmacy
Downtown Pharmacy is widely praised as a reliable, independent alternative to large chain drugstores, noted for its efficient prescription handling and helpful pharmacists. While most customers report excellent service, a recurring issue involves rude and unprofessional behavior from specific front-end staff members.
Strengths
- Efficient prescription filling
- Helpful and knowledgeable pharmacists
- Convenient home delivery service
- Responsive phone communication
Weaknesses
- Rude and unprofessional cashier staff
- Occasional long wait times
Best for
Patients seeking personalized, independent pharmacy care and reliable prescription management in the Financial District.
Opening hours
- Friday
- 8 AM–7 PM
- Monday
- 8 AM–7 PM
- Sunday
- 10 AM–5 PM
- Tuesday
- 8 AM–7 PM
- Saturday
- 10 AM–5 PM
- Thursday
- 8 AM–7 PM
- Wednesday
- 8 AM–7 PM
Contact
- 165 William St, New York, NY 10038
- (212) 233-0333
- www.downtownpharmacy.com