SOL Mental Health Union Square New York Clinic
Mental health clinic · New York
32 Union Sq E Ste 300, New York, NY 10003
About
Located at 32 Union Square East in the heart of New York City, SOL Mental Health provides psychiatric and therapeutic services to the local community. The practice offers a hybrid model of care, utilizing virtual appointments and a digital communication platform to facilitate sessions and medication management. Patients seeking support can connect with a variety of clinicians, including psychiatrists and therapists, to address their mental health needs from the convenience of their own homes. The experience at the clinic appears to be a study in contrasts for many patients. Some individuals report highly positive, long-term relationships with their providers, frequently highlighting the compassionate and attentive nature of the clinical staff. Conversely, a significant portion of the patient base has expressed frustration regarding the practice's administrative and billing operations. Common concerns include difficulties with timely communication, challenges in reaching the billing department, and issues regarding the consistency of follow-up care. While many patients feel deeply supported by their specific doctors and therapists, the overall experience is often shaped by the effectiveness of the clinic's internal coordination and responsiveness.
Reviews SOL Mental Health Union Square New York Clinic
Reviews for this practice are highly polarized, with many patients praising the quality of their individual clinicians while a significant number of others report severe operational and administrative failures. While some clients find the virtual care and provider support life-changing, many others describe a disorganized system characterized by unresponsive communication and persistent billing errors.
Strengths
- Supportive and compassionate clinicians
- Convenient virtual appointment access
- Effective medication management
Weaknesses
- Unresponsive administrative and billing departments
- Persistent billing and overcharge issues
- Difficulty communicating through the portal
- Lack of follow-through on requests
Best for
Patients who prioritize access to specific, highly-rated individual providers and are comfortable navigating a virtual-only care model.
Opening hours
- Friday
- 8 AM–6 PM
- Monday
- 8 AM–9 PM
- Sunday
- Closed
- Tuesday
- 8 AM–9 PM
- Saturday
- Closed
- Thursday
- 8 AM–8 PM
- Wednesday
- 8 AM–9 PM
Contact
- 32 Union Sq E Ste 300, New York, NY 10003
- (929) 684-1086
- solmentalhealth.com